Truehome's Privacy Policy
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This statement discloses the privacy practices for the
Truehome® website, which may be accessed through
www.truehome.net or through our related site
www.ourtruehome.com (collectively referred to as “Truehome”). Truehome® is the trademark of the Nidiant™ Corporation,
a Texas corporation with offices at 590 Bauer Rummel Road in Round Top, Texas 78954,
which wholly owns Truehome.net. The purpose of this statement is to let you know
what personally identifiable information of yours will be collected by the Truehome®
site, how it will be used, and what options are available to you regarding the collection,
correction and/or deletion of information.
Nidiant™ Corporation is a licensee of the RapidSSL Web Privacy Seal Program.
RapidSSL is an independent, non-profit organization whose mission is to build users'
trust and confidence in the Internet by promoting the use of fair information practices.
This privacy Policy covers the web site www.truehome.net.
Because this web site wants to demonstrate its commitment to your privacy, it has
agreed to disclose its information practices and have its privacy practices reviewed
for compliance by RapidSSL.
If you have questions or concerns regarding this Policy, you should first contact
Chris Travis, Chief Executive Officer of Nidiant™ Corporation, at customer support.
If you do not receive acknowledgement of your inquiry or your inquiry has not been
satisfactorily addressed, you should contact
RapidSSL Customer Support. RapidSSL will then serve as
a liaison with Nidiant/Truehome to resolve your concerns.
Truehome® collects a wide variety of information which is used to inform
our customers about their relationship with their home and with those professionals
who might help them implement a home related project. Except as explicitly provided
herein, none of the specific information collected by Nidiant™ Corporation
through Truehome.net as part of any exercise
or personality profile is made accessible to the public, other users of the site
or anyone not employed by Nidiant™ Corporation directly.
This information - - including, for example, a user’s name, address, email, type
of professional practice and license numbers of Truehome® professional users, and
credit card information if a product is purchased on line - - is kept strictly confidential
and can be deleted at the user's request by contacting us at customer support. Information collected during the registration
process which may be shared with other users, or with third parties, will be displayed
in a strictly anonymous manner with no personally identifying details. Non-subscribing
visitors to Truehome® are not allowed access to any personally specific
details of this information in any way.
By registering as either a consumer user or a Truehome® Professional, and by using
any services and aspects of Truehome®, you agree to allow the Company
to use anonymously the information about your experiences with Truehome® to continue
the Company's research into environmental psychology, residential architecture,
and systems processes and to improve Truehome®. This research, conducted by psychologists,
psychometricians, and behavior research scientists, may be published in academic
journals. However, all of your responses will be kept anonymous and no personal
identifying information will ever be published. We may make available additional
information about such research on Truehome.net.
Nidiant™ Corporation also reserves the right to sell and market statistical
information developed via Truehome® products relating to buying trends
and consumer preferences and other useful information to third parties based on
the collective responses of all persons who use its products. However, this information
will only be shared as statistical information and will not include any specific
or personally identifiable information about individuals or families.
Nidiant™ Corporation offers, for retail sale, both products to users
seeking to understand their relationship with their home, as well as products related
to successful home-related relationships and environmental and psychological personal
growth. Nidiant™ Corporation also offers products and services
to professionals who assist their clients with such matters. To process subscriptions
and/or product purchases, we may require users to provide their name, billing address,
phone number, email address, shipping address, and credit card information. Information
gathered during product purchases is used primarily to process orders or as otherwise
described herein. In general, someone who purchases a product at Truehome.net will
receive one email notification that they have placed an order, and another email
notification that their order has been filled. They will be similarly notified of
subscription renewal transactions when they occur. Email contact information provided
by users is also used, based on their requests or stated preferences, to notify
them of potential matches with other users (e.g., consumers matched with appropriate
Professionals) identified by Truehome®
In addition, if a consumer registers on the Truehome® web site using a promotion
code given to him or her by a Truehome® Professional, that Professional will receive
an email notification that the consumer has registered. This email to the Professional
will also provide the Professional with certain registration information supplied
by the consumer at registration
You may not opt-out of receiving the above service-related communications.
Once you begin Truehome®'s registration process, we may also occasionally send you
newsletters and email you notifications of special events or product offerings at
Truehome.net. If you have started, but not completed, the registration process,
we may also send you email messages encouraging you to complete the process and
become a subscriber. All of the email messages we send you may contain code that
enables our database to track your usage of the emails, including whether the email
was opened and/or what links (if any) were clicked. If you would rather not receive
emails about special events, new products, promotions or other noteworthy news,
please see the section below labeled "Choose to Opt Out". Nidiant™ Corporation
fully complies with the requirements of the federal CAN-SPAM Act.
Demographic and profile data is also collected at our site. We use this data to
tailor our visitors’ experience at our site, showing them content that we think
they might be interested in, and displaying the content according to their preferences.
Some of this information (i.e., customer demographic information) may be shared
with advertisers or others on an aggregate, non-personally- identifiable basis.
Advertisements, promotions, and offers from third-party advertisers may be provided
to you while you are visiting the Truehome® web site and/or when you purchase Truehome®
products. Truehome® may provide your information, including billing information,
to the advertiser, sometimes by pre-populating their offer registration forms, but
only if you choose to accept any such offers and authorize such release. Your information
will not be transferred until you actually accept their offer. You will be submitting
your information directly to the third-party advertiser. You may opt out of their
offer at any time up until this point. Please refer to the third-party advertiser’s
own privacy policy if you have any questions regarding how they use your information.
Truehome® does not intend to endorse or in any other way make judgments about these
third party advertiser offers, promotions, products and advertisements.
We receive permission to post testimonials prior to posting.
As we develop our business, we may buy or sell assets and, depending on the transaction,
your personally identifiable information may be one of the transferred assets. In
the event that we are acquired by another company, your personal information may
be part of the assets transferred to the acquiring party.
Credit card transactions are processed through industry standard secure socket layer
encryption by a third party, which only uses your information for that purpose.
We will only share your information with third parties in the ways defined in this
Privacy Policy.
Truehome® also logs IP addresses for systems administration purposes. IP addresses
are logged to track a user's session. This gives Nidiant™ Corporation an idea of
which parts of our site users are visiting. We do not link IP addresses to anything
personally identifiable. This means that a user's session will be tracked, but the
user will be anonymous.
Our site may use “cookies” to keep track of some types of information while you
are visiting or using Truehome®. Cookies are very small files placed on your computer,
so that when you return to the Truehome® website we can identify you. Cookies are
needed for the Truehome® site to operate properly. If your browser is set to reject
all cookies, the site may not function properly.
We may use third-party advertising agencies to serve ads on behalf of Nidiant™
Corporation and Truehome® or third-party advertisers (e.g., retailers of goods or
services). By doing so, Truehome® does not intend to endorse or in any way make judgments
about these third party advertiser offers, promotions, products and advertisements.
These companies may employ cookies and action tags (also known as single pixel gifs
or web beacons) to measure advertising effectiveness. Any information that these
third parties collect via cookies and action tags is completely anonymous. We have
no access or control over these third-party cookies.
Though we make every effort to preserve user privacy, we may disclose information
you provide if required to do so by law or if we have a good faith belief that disclosure
is necessary to (1) comply with the law or with legal process served on us; (2)
protect and defend our rights or property; (3) act in an emergency to protect someone's
safety; or (4) as expressly provided herein.
Truehome® will not knowingly or intentionally refer anyone under the age of
18 to a Truehome® professional. All adults are welcome to explore the site,
utilize our free trial, and buy our products. As per the Children's Online Privacy
Protection Act, any information we receive from people we reasonably believe to
be minors will be purged from our database.
From time to time, Nidiant™ Corporation may make message boards available to its
users and visitors on the Truehome.net website. Please remember that any information
that is disclosed in these areas becomes public information; you should exercise
caution when deciding to disclose any personally identifying information.
Truehome® encourages its users to refer friends or service professionals
to our website or to Truehome® Professionals. You may share your results
or refer a friend to our website. We will ask you for your friend’s name and email
address. We will store this information in our database for the purpose of sending
a one-time email to your friend, indicating that you wish to share your results
and/or inviting your friend to visit our site. This email will also include instructions
on how your friend can remove his or her information from our database, if they
choose. We ask that you not inconvenience Nidiant™ Corporation, or
any other individuals or entities, by giving us names and addresses of those who
would not be interested in the Truehome®.
Nidiant™ Corporation has extensive security measures in place to protect
the loss, misuse, and alteration of the information stored in the Truehome® database.
These measures include the use of specific technology (SSL encryption) during credit
card transactions and administrative access to site data, as well as other proprietary
security measures which are applied to all repositories and transfers of user information.
Although we will exercise reasonable care in providing secure transmission of information
between your computer and our servers, we cannot ensure or warrant the security
of any information transmitted to us over the Internet and we accept no liability
for any unintentional disclosure.
Nidiant Corporation is not responsible for the privacy practices or
the content of other websites that may be linked to this site or of any third party
advertisers.
Truehome® users may use the following options for removing their information
from our database if they do not wish to receive future communications.
1. Send email to customer
support with the word "Remove" in the subject field; or
2. Follow the unsubscribe instructions included in each email (other than those
sent for customer service purposes).
Nidiant Corporation provides users the following options for changing
and modifying information previously submitted.
1. You may change your credit card, password and other information by going to your
My Account area at the Truehome.net website.
2. You can send email to
customer support
3. You can send mail to the following postal address:
Truehome®
Nidiant Corporation
P.O. Box 77
Round Top,
TX,
78954
If you have any questions about this Privacy Policy, the practices of this site,
or your dealings with the Truehome.net website, you can contact: customer support
Your use of our website, including any dispute concerning privacy, is subject to
this Privacy Policy and the Terms and Conditions of Service. BY USING OUR WEBSITE,
YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY POLICY AND OUR TERMS
AND CONDITIONS OF SERVICE.
If we change this Privacy Policy, we will post those changes to this Privacy
Policy page and any other places we deem appropriate so that you are aware of
what information we collect, how we use it, and under what circumstances, if any,
we disclose it. We reserve the right to modify this Privacy Policy at any time,
so please review it frequently. If we make material changes to our privacy policy
or our information collection practices, we will notify you here, on our home page,
or by other means, such as email, at our discretion.
Your continued use of any portion of our website following posting of the updated
Privacy Policy will constitute your acceptance of the changes.
This Privacy Policy is effective as of October 11, 2007